Privacy Policy

Last updated: 15 September 2025

At Faldonside Eco, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, make a purchase, book an event, or contact us.

By using our website (https://faldonsideeco.com), you agree to the terms of this Privacy Policy.

 

1. Who We Are

Faldonside Eco is a family-led sustainable project based in the Scottish Borders, focused on organic food production, environmental education, and nature-based experiences.

Our contact email is: info@faldonsideeco.com

 

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact details – such as your name, email address, and phone number (e.g. via contact forms or bookings).
  • Order information – including your billing/shipping address, purchase history, and order details.
  • Event registrations – including names, dietary/accessibility requirements, and booking preferences.
  • Newsletter sign-ups – if you subscribe to receive updates from us.
  • Website usage data – such as IP address, browser type, and pages visited (via cookies and analytics tools).
  • Payment data – processed securely through third-party providers (e.g. Stripe, PayPal). We do not store your card details.

 

3. How We Use Your Information

We only use your data where it is lawful to do so. This includes:

  • Fulfilling orders and event bookings.
  • Responding to your enquiries and customer service requests.
  • Sending marketing emails (only if you’ve opted in).
  • Improving our website and services (through anonymised usage data).
  • Complying with legal or regulatory obligations.

 

4. Legal Bases for Processing

We rely on the following lawful bases:

  • Consent – when you opt in to our newsletter or marketing.
  • Contract – to fulfil your orders or provide services you’ve requested.
  • Legitimate interest – to improve our services and maintain website security.
  • Legal obligation – where required by law.

 

5. How We Store & Protect Your Data

We take appropriate technical and organisational measures to protect your data. Your information is stored on secure servers and only accessed by authorised personnel.

We retain data only for as long as necessary to fulfil the purposes outlined above.

 

6. Sharing Your Data

We do not sell or trade your personal data.

We may share your data with trusted third parties, only when necessary, such as:

  • Website and email hosting providers
  • Payment processors (e.g. Stripe, PayPal)
  • Event booking platforms (e.g. Eventbrite)
  • Professional service providers (e.g. our accountant or legal advisor)

All third parties are required to process your data securely and in accordance with GDPR.

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccuracies in your data
  • Request deletion of your data (in some cases)
  • Withdraw consent at any time (e.g. unsubscribe from marketing)
  • Object to or restrict processing of your data

To exercise these rights, please email info@faldonsideeco.com

 

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control or disable cookies in your browser settings.

See our Cookie Policy for more information.

 

9. Links to Other Websites

Our website may include links to external sites. We are not responsible for the content or privacy practices of those sites.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date it was last updated will be published at the top.

 

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

📧 info@faldonsideeco.com
📍 Faldonside Eco, Scottish Borders, United Kingdom